If you already have an “e” presence and simply need it to do more than be a cost on your balance sheet, then we are here to help. We can help you align your business plan with an eBusiness plan and help you structure your company to operate in an eBusiness environment.
“Prior to embarking on any ecommerce endeavor, we conduct a meticulous ‘nectar collection’ of your unique requirements. Our goal is to comprehensively grasp your Company’s objectives, and we leverage our extensive ‘hive wisdom‘ to discern the most optimal approach. Whether you are contemplating a thorough reevaluation of your ecommerce strategy or considering venturing into a new market, we invite you to engage in a conversation with us.
To craft an effective ecommerce strategy that truly ‘pollinates’ success, it’s essential for us to delve deeply into your unique business ecosystem. This involves gaining a thorough understanding of both your current technological landscape and its utilization within your operations. This critical phase serves as the ‘nectar hunt’ that guides us in selecting the right ‘flowers’ – or platforms – for building your website and navigating the path toward optimal results. This crucial exploration is typically conducted through both our Technology Audit & our E-commerce Process Audit, which is an analysis that reveals the technology assets at your disposal and how they are employed within your organization
Crafting an ecommerce strategy that aligns seamlessly with your Company’s unique objectives is as vital as a bee’s role in pollinating. We pride ourselves on forging a close partnership with you, ensuring the creation of a practical and scalable plan that harmonizes with the distinct nuances of your organization. Just as bees meticulously select the right flowers for pollination, we tailor our approach to your needs, delivering solutions that are as efficient and effective as the honeybee’s hive.
Crafting a robust ecommerce strategy is akin to nurturing a hive; however, it’s the successful execution and achievement of objectives that truly define success. Regrettably, many companies stumble in this crucial phase due to various factors, such as inadequate follow-through, ambiguous roles and responsibilities, an inability to adapt to evolving operating landscapes, and at times, a lack of singular focus. At CSR eVentures, we not only conceive e-commerce blueprints but also partner with you in an ongoing journey. We diligently oversee, adapt, and nurture your ecommerce strategy, ensuring its continuous progress and alignment with your objectives, just as a colony thrives under the watchful care of its queen bee
An eCommerce or eBusiness operation requires specific business processors. From technology management, tele-sales, customer service, eCommerce cash & finance management to shipping & fulfilment. We can relieve you of the burden in investing in these processors and simply outsource it to us.
At times, managing an in-house customer service operation can become financially burdensome or may not align with your current operational priorities. This is where our expertise can make a difference. If you are considering outsourcing your customer service call center, we offer an ideal solution. Our services provide the flexibility to scale in harmony with demand, without substantial capital investments or the need for additional personnel. We’re here to meet your needs efficiently and cost-effectively, much like the specialized roles within a harmonious bee colony.
Tele-sales and Tele-Marketing represent specialized, often underestimated, skills. They stand apart from the conventional functions of a typical customer service call center. In reality, Tele-Sales & Marketing require assertiveness and specialized sales acumen. Our dedicated team of Tele-Sales professionals embodies these qualities, and they are poised to enhance your sales strategies through expertly executed upselling and cross-selling techniques. Leveraging a wealth of data insights, we tailor our approach to individual customer preferences, guided by a robust tracking system. Collaborate with our Tele-Sales experts to elevate your sales performance, much like the precision and efficiency of a honey bee’s flight pattern
Managing your own ecommerce venture entails substantial back-office responsibilities, including the intricate task of fulfillment management. Often, companies underestimate the complexities involved in processing orders, proficiently packaging products, and ensuring timely deliveries within specified Service Level Agreements (SLAs). If you’re considering outsourcing your fulfillment operation, we offer comprehensive support. In fact, we boast a dedicated fleet of dispatchers and riders, working in synergy with our delivery partners. Together, we stand ready to shoulder the entire fulfillment burden on your behalf, providing a seamless and efficient experience reminiscent of the precise coordination in a bustling bee colony
While overseeing your website operation is crucial in ecommerce management, it’s only one facet of a comprehensive strategy. In reality, substantial revenue potential lies in strategically listing your products and services across diverse online marketplaces. We excel in managing your ecommerce presence on platforms such as Daraz, Kapruka, ikman, ebay, Amazon, and many others. These dynamic marketplaces demand timely and adept actions, including product listing, prompt responses to customer inquiries, and active participation in seasonal and monthly promotions. Allow us to shoulder this responsibility, freeing you to concentrate on your core business operations while we expertly manage this vital aspect of your ecommerce ecosystem.
Marketing for eCommerce and eBusinesses is a unique and specialized skill. We can help you identify and pool your Marketing spend in the right places to get the most “Bang out of your buck” We will help you both develop and execute effective activities found in your Trade Marketing & Performance Marketing plans.
To attain your business’s ‘Trade’ or ‘Sales’ objectives, a well-structured and actionable Trade Plan is essential. This plan must intricately outline all the initiatives and activities required to attain these trade objectives. Here, we step in to offer our expertise, crafting a comprehensive Marketing Trade Plan meticulously designed to drive tangible results. Ideally, this Trade Plan operates on a 12-month rolling basis, with each month meticulously mapped out, featuring clear Key Performance Indicators (KPIs), precise budgets, and distinct responsibilities assigned to ensure seamless execution, much like the precision and organization within a beehive.
We proudly maintain an in-house advertising agency, fully equipped to proficiently oversee and execute all your marketing endeavors. While we certainly engage in conventional Above-the-Line (ATL) and Below-the-Line (BTL) activities, our true forte lies in the realm of ecommerce marketing strategies. As a prime example, we excel in pinpointing your existing customer base and orchestrating multifaceted marketing campaigns meticulously designed to achieve upselling and cross-selling objectives across your diverse array of products and services. Our campaigns are strategically crafted to achieve three core objectives:
1. Establishing brand awareness and garnering attention
2. Fostering engagement with your website, products, and services, and
3. Converting leads into sales, with an unwavering focus on cultivating repeat business
—an approach inspired by the industrious and systematic work ethic of our beloved honey bees
Performance Marketing, in the digital realm, epitomizes the essence of efficiency and accountability. Every facet of our marketing activities is quantifiable, whether it’s assessing Spend vs. Eyeballs – Cost per impression (CPI), Spend vs. Interactions – Cost per Click (CPC), or the fundamental Total Cost vs. Revenue (ROI). Through a process of iterative testing and strategic learning, we harness data-driven insights to curate a portfolio of both digital and traditional marketing initiatives. Each campaign is designed to be both measurable and laser-focused on achieving specific, tangible objectives. This comprehensive service is at your disposal, promising outcomes as precise and purposeful as a honey bee’s meticulously orchestrated flight.
CSR eVentures is proud to be a part of a distinguished group of companies, each with its unique specialization in various facets of Marketing & Management. Within our ecosystem, we have a dedicated partner who specializes in the dynamic realm of Social Media Management. We foster close collaboration and synergy among our entities, working hand in hand to seamlessly execute strategies that are then brought to life through the expertise of our social media management firm. This collaborative approach ensures that your ecommerce journey benefits from a holistic and integrated perspective, much like the harmonious teamwork found within a thriving honey bee colony.
Senior management & back office functional staff often go without knowing what it takes to run an e-commerce operation. We help senior management understand the KPIs and growth strategies while we also train operational staff on e-commerce execution.
Ecommerce operates on a unique set of Key Performance Indicators (KPIs), distinct from conventional business metrics. Our expertise extends to assisting your team in establishing these specialized KPIs. Through knowledge sharing and comprehensive training, we facilitate a seamless transition for your Company and its staff, ensuring they become well-versed in the nuanced management approaches essential for thriving in the dynamic landscape of ecommerce
In the realm of personnel and staffing for ecommerce, roles are highly specialized, each with its distinct set of duties and responsibilities. Our service entails collaborating closely with your team to meticulously identify these unique requirements. Subsequently, we transform these insights into comprehensive and purposeful Job Descriptions and Responsibilities tailored specifically for ecommerce-related positions. This ensures that your team is well-equipped with the precise guidance needed to excel in their roles. We also develop daily, weekly and monthly routines so that your staff know exactly what to do when.
When a company embarks on the transformative journey into the realm of ecommerce, it’s imperative to not only envision the new pathways but also to assess how existing processes must adapt and what novel ecommerce-related processes need to take flight. At CSR eVentures, we specialize in identifying these crucial processes, collaborating closely with your team to develop and fine-tune them. Moreover, we are committed to elevating your team’s competence through comprehensive training, empowering them to perform at the pinnacle of excellence in the dynamic world of ecommerce. Together, we’ll orchestrate a harmonious and productive ‘hive’ of operations.
In addition, we offer an extensive training program tailored to enhance the capabilities of your front-line staff. Our training covers a spectrum of essential skills, including advanced sales techniques, effective interpersonal interactions, confidence-building exercises, and more. These specialized sessions are designed to empower your team with the knowledge and skills necessary to excel in the ecommerce arena, just as honey bees are meticulously trained to fulfill their roles within the hive.